Frequently Asked Questions

  • What is Tekwood?

    Tekwood is a wood-alternative developed from polystyrene, available in a natural or vintage finish. Designed for the outdoors, Tekwood provides the look of wood without the weathering process or maintenance.

  • What is Lite-Core?

    Lite-Core is an engineered panel that combines the durability of natural granite stone and the light weight of aluminum. One of the hardest stones available, granite is a highly scratch and stain resistant solid surface that is backed with an aluminum honeycomb panel. This combination results in a beautiful surface that is durable and light weight.

  • What is the manufacturer's warranty?

    Oxford Garden warrants all outdoor furniture and accessories to be free from manufacturing defects in materials and workmanship. Provided the furniture is assembled correctly and is subjected to normal use, Oxford Garden will cover your outdoor furniture under five, three and one year warranties. See a full description of our warranty for more information.


  • Lost Instructions

    You can find product instructions on the product detail page for each item.  For further assistance, please call 877-866-3331.

  • Does the wood need to be finished?

    Staining, or finishing shorea, teak or acacia is not necessary. They will weather naturally to a beautiful silver gray over the course of about two years. If the original color is preferred, teak oil can be applied seasonally to maintain the color. Teak Protector is another option to help to protect and preserve the color.

    Painting or using polyurethane is NOT recommended. Because of the high oil content of the wood, it will not easily take paint. To achieve a painted product, start with a bonding primer and finish with a coat of paint. Do not apply any kind of hard varnish directly to the wood. Please note that the application of paint or polyurethane will void the product warranty.

  • How much assembly is required?

    Many of our products arrive in one individual carton, with four to five component parts. A hammer and power screwdriver will be needed. All attachment joints are pre-drilled. Simply place all the components together, drive in 12 solid wood dowels and 4-8 screws and the furniture is ready for use. Tables are assembled with a wrench, which is provided in the hardware pack. Assembly is usually achieved in 15 minutes or less for each piece. The manufacturing process may leave some dust on the furniture. It should be rinsed first with water, before placing on tile or concrete, to prevent staining. If you need more detailed and specific assembly instructions, they are available as a downloadable PDF on the Product Information page for your particular item. 

  • What kinds of construction methods are used?

    Oxford Garden outdoor furniture is built to be strong and long lasting. Mortise and tenon joint construction ensures that the furniture will be extremely sturdy and strong. The tenon is placed into the mortise, which is a cavity cut into one of the timbers, joining the two pieces of wood securely.

  • When does furniture ship?

    All in-stock products usually ship within 72 hours upon receiving the order. This time may change during peak season.

  • How does the furniture ship?

    Most Oxford Garden products can be shipped via UPS or Fed Ex Ground.

    General exceptions are, orders over five items or over-sized items, which will be shipped by freight lines.

  • Who pays the freight?

    All published prices are F.O.B. (Free on Board), Simpsonville, KY, 40067. The customer is responsible for all freight costs.

    Truck drivers are only required to provide delivery to the tailgate of the truck. If additional services are required (lift-gate service, limited access, etc), Oxford Garden will need to be notified before shipment to help arrange the services needed with the trucking company. Additional charges may apply and will vary.

  • What happens to damaged shipments?

    It is the customer's responsibility to inspect all items upon receipt. Note any damage or shortage on the bill of lading and deal directly with the carrier for all claims. The customer has seven days to notify the carrier of any hidden damage found.

  • How are returns handled?

    In order to send a product back to Oxford Garden, a return merchandise authorization (RMA) number will have to be issued by Oxford Garden. No returns will be received without a return number. All order cancellations must be submitted in writing. All items returned are subject to a restocking fee of 20%. Refused shipments will result in freight charges and restocking charges of 20%.

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